Hotel policy



Services with an exceptionally high level of comfort, well-being and safety and satisfaction of our guests based on our long-term experience, well-established standards and the current legislation.


Check-in - after 14:00 pm.

Check-out - until 12:00 am.

Early check-in or late check-out will be considered, if possible, only upon prior arrangement with the reception and upon payment of the corresponding fee.

At check-in, all guests are required to present an ID at the reception desk.

Hotel cards:

Please contact reception immediately if you lose your hotel key card. You will need to present your ID to be issued a duplicate.

Key cards will not be issued to persons under 18 years of age.

The guest is required to bring back his/her hotel key card (2 pcs.), towel card, umbrella card and parking card to the reception at check-out. In case of failure to return any of the above mentioned cards, the guest is liable to a penalty of BGN 20 per card.

Hotel service:

Rooms are cleaned daily from 09:00 to 16:00. If you wish your towels to be replaced, please leave them on the bathroom floor. If you have placed a "Do Not Disturb" sign and change it to "Please Clean" after 16:00, your room will not possible to cleaned.


We are most kindly asking you to not taking white towels out of your room.

Pool towels information will be available at the front desk.

Room access by employees of Vemara Hotels:

In order to provide our guests with an exceptional feeling of peace and purity, we will maintain the right of access to the rooms for cleaning, maintenance, checking the condition of the furniture and appliances or in case of emergency regardsless the "Do Not Disturb" sign.

Evacuation Instructions:

Please be aware of the emergency instructions as well as the evacuation plan located on the inside of your room door.


A safe is available in your hotel room. The Hotel Management recommends you to store your valuables in it. The hotel does not take responsibility for money and valuables that are left outside the safe.

Mini Bar:

The consumption from the minibar is charged according to the advertised price list.

Restaurants and bars:

A charge will be made for taking out or taking in food and drink to restaurants and other establishments, which will be determined by the type of item.

Please observe established standards of conduct and dress code.


Smoking is not allowed in the rooms or in any indoor areas of the property. In case of violation, a charge of 100 BGN will be added to the room bill.

Internal Credit:

If you wish to use the In-house Credit service, you will need to provide your credit card details and complete a 'Consent Form'. For more information, please contact the hotel reception.


Please observe the pool rules which are posted on the respective premises.        

Quiet hours:

In order to provide maximum comfort and relaxation to all guests, we kindly ask you to observe the following quiet hours:

  • From 23:00 to 09:00.
  • From 14:00 to 16:00.

In case of violation, please contact the reception of the hotel concerned.

Maximum occupancy:

The maximum occupancy capacity of each room within each hotel of the Vemara Hotels chain is based on fire safety measures, the standards and the comfort of our guests and it is not subject to change.

Damage or theft of hotel property:

Each guest is responsible for any damage (intentional or unintentional) to the premises caused by them personally. The hotel reserves the right to charge the guest's account a fee for the damage caused, according to a price list provided at the Reception, which the guest will need to pay.

Forgotten or lost items:

Forgotten objects are kept by the hotel for up to 3 months.

In case of lost or found items, please contact the hotel reception.

Please do not leave your personal objects unattended.


Please note that parking spaces are subject to availability and cannot be reserved. The hotel is not responsible for any damage caused to your vehicle in the car park.

Green areas:

Please do not enter the green space of the complex in order to preserve as much as possible its esthetic aspect enjoyed by all guests.


Pets are not allowed on the territory of all hotels of the Vemara Hotels chain.


You can leave feedback and recommendations in the guest book at the reception or by filling in a survey.

The hotel administration reserves the right terminate the services of guests who do not observe the current policy or with inappropriate behavior.

The Management of Vemara Hotels reserves the right to add or change the terms and conditions forming part of these rules and regulations.